General Terms & Conditions:

This website is owned and operated by One New Zealand Limited, access to and use all information on this website, related websites and associated social media is provided subject to the following terms and conditions. By using our site you agree to be bound by the following terms and conditions. Please read it carefully. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website please email us at


“we”, “us” or “our” is a reference to (name of person or company providing the services).


“you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the merchandise we delivered.


“Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site.


“merchandise” means the goods or services you ordered through our site, which you will pay for.


“intellectual property rights” means any and all patents, trade marks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.


Age of Consent

You are required to register with us when you place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

In consideration of your use of our services, you agree to: provide true, accurate, current and complete information about yourself. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend.



We are responsible for managing and administering the site, arranging order processing and fulfillment for the merchandise you ordered from our site.

When you place an order you are making an offer to buy from us the merchandise you have specified at the price stated for those merchandise. We will acknowledge your order to confirm that we have received your order by email.

The confirmation will provide the details of what you have ordered and the price charged.


The availability of the merchandise is as shown online and will be updated regularly. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.


We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:


  1. no sufficient stock to deliver the merchandise you have ordered;


  1. no delivery can be arranged for your area; or


  1. one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by us.


If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.



Price and Payment

All prices quoted are subject to change at any time at the discretion of One New Zealand Limited. All prices are quoted in Hong Kong Dollars (HKD). One New Zealand Limited reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, translation errors etc. Prices are not negotiable and unless marked otherwise, do not include postage and handling. Postage and handling costs are calculated and added separately.


If the order is cancelled by us, if you have already made any payment, we will make a refund. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.


We only accept credit card payments made by Visa and MasterCard. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order.


We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.



We only make deliveries in the specified areas of Hong Kong from Monday to Friday except on the first two days of the Lunar New Year, Public Holiday and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion.


We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider.. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.


Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within 1-3 business days after your order is accepted. Subject to prior online arrangement, you may be offered to select from any one of the delivery timeslots available at the time you make your order. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order.


For international delivery (outside of Hong Kong) we use Hong Kong Post or DHL ( Please allow 10-25 working days for delivery of international parcels. “International Air” Does not have track and trace. If you require this, please specifically request this with your delivery instructions. Otherwise One New Zealand Limited takes no responsibility for goods not reaching the destination requested by you. You agree and accept that under no circumstances will we accept cancellation of order or refund.


You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage. Unless otherwise specified, we currently will not offer free delivery for each order.


Returns or Exchanges

If an order is not received or if an item is received and it is either damaged or faulty, Please inform One New Zealand Limited within 30 days from date of despatch of goods. Contact us with details of your claim. The following options will be made available:


Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge.

Credit: If a credit is required, the appropriate One New Zealand Health Limited account will be credited to the amount of the transaction, in the currency at the time of purchase.

Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited.)


Limitation of liability

The information accessed through this web site is to inform you on our range of products and their use. One New Zealand Limited does not engage in offering professional medical or health advice. The information accessed through this web site is not intended to be complete or to diagnose or treat a health problem or disease. If you have a health problem or suspect you have a health problem, please consult your doctor or health advisor.


One New Zealand Limited has taken care to assemble information useful to you on this web site from its own and third party sources. Nevertheless, to the extent permitted by law, we will not be liable in any way for information displayed on or obtained through this web site and, in particular, One New Zealand Limited will not be liable for special, indirect or consequential damages arising out of that information no matter how they arise.


We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free. We do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable.


Intellectual Property

The intellectual property rights in all Content are owned, controlled or licensed by or to us. Other than personally identifiable information, which is subject to this Website’s Privacy Policy, any submission, including information, suggestions, questions, comments or other communication you make to us on our Website will be considered non-confidential and non-proprietary. You acknowledge and agree that in making any such submission that we may use the submission (or part) for any marketing and/or promotional purpose.


All trade marks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trade marks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder’s rights. Your access to our Website does not license you to use those marks in any commercial way without our prior written permission.



By accessing and using our website, you agree to indemnify us and all of our directors, employees and contractors, and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein.


Links to Other Websites


This Website may from time to time contain links to other websites that are not owned, operated or controlled by One New Zealand Limited. All such links are provided solely as a convenience to you. If you use these links, you will leave this Website. We are not responsible for any content, materials or other information located on or accessible from any such other website. We do not endorse, guarantee, or make any representations or warranties regarding any other website, its content, materials, other information, or the results that you may obtain from using any such other website. If you decide to access any other websites linked to or from this Website, you do so entirely at your own risk. We are not responsible for the content of any website outside our site.


You may link to our Website but only with our consent.  Any such linking will be entirely your responsibility and at your expense. In linking to us, you must not change, modify or amend our Website or any of its content in any way at all.



We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions. Any rights that have accrued to either party at the date of termination will remain enforceable after termination.



We reserve the right at any time without notice to revise the content of our site (including the services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any of the documentation which forms part of these terms and conditions.                       


We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.


If any provision in these Terms and Conditions is invalid under any law, the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these Terms and Conditions and the remaining provisions will remain in full force and effect.


These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.


We reserve the right to terminate or vary the above offers. In the event of any dispute, our decision shall be final and conclusive.


If you do not understand any of the foregoing Terms and Conditions, become aware of any concerns or problems with our Website or have a problem, complaint or question we invite you to contact us at